STANDARD TERMS AND CONDITIONS

Table of Contents 

• General Module  
   
• Article 1 Definitions  
   
• Article 2 Applicability  
   
• Article 3 Offers and quotations 
   
• Article 4 Images and specifications  
   
• Article 5 Performance of the agreement  
   
• Article 6 Delivery and right of complaint  
   
• Article 7 Inspection and complaints  
   
• Article 8 Transfer of risk  
   
• Article 9 Force majeure  
   
• Article 10 Suspension and termination  
   
• Article 11 Cancellation  
   
• Article 12 Pricing and costs  
   
• Article 13 Payment  
   
• Article 14 Collection costs  
   
• Article 15 Warranty  
   
• Article 16 Liability and indemnification  
   
• Article 17 Intellectual property  
   
• Article 18 Retention of title / lien  
   
• Article 19 Export  
   
• Article 20 Confidentiality  
   
• Article 21 Translations of these terms  
   
• Article 22 Governing law and disputes  
   
• Article 23 Amendments  
   
• Webshop Module  
   
• Article 24 Consumer purchases 
   
• Data Protection Module 
   
• Data Protection Statement and Consent for Data Use (GDPR) VanDerEng B.V. 

 

Article 1 Definitions 

• General Terms and Conditions: these terms and conditions of VanDerEng.  
   
• Consumer: a natural person acting for purposes outside their professional or business activities.  
   
• Customer: the (prospective) buyer of products and/or services from VanDerEng, acting in a professional or commercial capacity. In some cases the customer may be a consumer — in such cases, additional provisions apply.  
   
• Business activity: VanDerEng B.V. operates under various brand names/websites, such as polsbandjesfabriek.nl, muntjesfabriek.nl, sleufetikettenfabriek.nl, etc. Depending on which brand the customer enters into an agreement with, "VanDerEng" refers to VanDerEng B.V., registered at Lijnbaan 45, 1969 ND Heemskerk, registered with the Dutch Chamber of Commerce under number 34079434. 

 

Article 2 Applicability 

2.1 In addition to the General Module, specific modules — Webshops and Data Protection — apply where relevant.

2.2 These terms apply to all offers made by VanDerEng and all agreements (including remote/online agreements) between VanDerEng and the Customer. Where specific modules apply, they supplement the General Module. 

2.3 In the event of a conflict between the General Module and a specific module, the specific module takes precedence. 

2.4 These terms also apply when VanDerEng engages third parties, unless otherwise agreed. 

2.5 Any general or trade purchasing terms of the customer are excluded, unless accepted by VanDerEng in writing. 

2.6 In the case of repeat agreements, these terms apply each time, even if not explicitly referenced. 

2.7 Should any provision be found invalid, the remaining terms remain in full force.

 

Article 3 Offers and quotations 

3.1 All offers are non-binding unless a specific validity period is stated.

3.2 Clearance items are available while stocks last. 

3.3 An agreement is concluded: 

  a) upon signature by both parties, or 

  b) upon written acceptance of a quotation by the customer, or 

  c) upon VanDerEng's acceptance of an order, or 

  d) if the customer does not respond to an order confirmation within 3 business days. 

3.4 For verbal agreements, the invoice is considered an accurate record unless the customer objects within 14 days. 

3.5 Additional work agreed verbally and accepted without objection is considered a valid order. 

3.6 Prices are in euros, excluding VAT and additional costs, unless otherwise stated. 

3.7 A combined price quote does not obligate VanDerEng to execute individual parts of the order. 

3.8 Representation: anyone signing on behalf of another party confirms they are authorised to do so. 

3.9 VanDerEng is not bound by an offer that clearly contains an error.

 

Article 4 Images and specifications 

Images, dimensions, weights, etc. shown on the website, in offers, or in price lists are indicative only. Unless otherwise agreed in writing, the customer cannot derive any rights from them.

 

Article 5 Performance of the agreement 

5.1 VanDerEng will carry out the agreement to the best of its knowledge and skill, in line with current industry standards. 

5.2 VanDerEng determines the method of execution, unless otherwise agreed in writing. 

5.3 If the customer supplies components themselves, the customer is responsible for their quality and timely delivery. 

5.4 The customer must provide all required information and approvals in a timely manner; failure to do so entitles VanDerEng to suspend work or charge additional costs. 

5.5 If work is agreed in phases, VanDerEng may defer the next phase until the previous phase has been approved. 

5.6 If delays are caused by the customer, the customer will cover any resulting additional costs. 

5.7 Deviations in colour (<10%), quantities (<10%), or dimensions (<5%) do not entitle the customer to compensation or refusal of delivery. 

5.8 If work is carried out at the customer's premises, the customer must provide suitable facilities (power supply, accommodation, etc.). 

5.9 The customer indemnifies VanDerEng against any third-party claims relating to the work performed. 

5.10 All agreements are subject to sufficient product availability.

 

Article 6 Delivery and right of complaint 

6.1 Delivery takes place from VanDerEng's address, unless otherwise agreed. 

6.2 The customer must take receipt of goods at the time of delivery or availability. 

6.3 If the customer refuses delivery or is negligent, VanDerEng may store the goods and charge the associated costs to the customer. If the goods are not collected within 7 days, VanDerEng may offer them for sale or dispose of them. 

6.4 Delivery times are indicative and not strict deadlines; if a deadline is exceeded, the customer must notify VanDerEng in writing. 

6.5 Delivery periods only begin once the customer has provided all required information. 

6.6 Returns are only accepted with prior written approval from VanDerEng, and must be shipped at the customer's expense, undamaged, and in original packaging.

 

Article 7 Inspection and complaints 

7.1 The customer must inspect goods upon delivery and report any issues in writing within 6 days. The report must be detailed. 

7.2 Visible damage must be noted on the delivery note immediately upon receipt, and reported in writing on the day of delivery. 

7.3 After 6 days, the delivery is considered accepted. 

7.4 Errors in offers or price lists do not give rise to any rights. 

7.5 If a complaint is found to be valid, VanDerEng will arrange for replacement or correction, within the limits of the warranty and liability provisions.

 

Article 8 Transfer of risk 

8.1 If the customer refuses to accept the goods, all resulting costs are for the customer's account. 

8.2 Risk of loss or damage transfers to the customer at the moment the goods are physically delivered or made available. 

8.3 If VanDerEng arranges transport, this is done at the customer's expense and risk.

 

Article 9 Force majeure 

9.1 Force majeure includes all external causes beyond VanDerEng's control (e.g. strikes, power outages, transport disruptions, fire, supplier delays). 

9.2 Obligations may be suspended; if force majeure lasts longer than 2 months, either party may terminate the agreement. 

9.3 To the extent that VanDerEng has already fulfilled part of its obligations, it may invoice for those.

 

Article 10 Suspension and termination 

10.1 VanDerEng may suspend or terminate the agreement if: 

  a) The customer fails to (fully) meet their obligations; 

  b) After the agreement is concluded, it becomes apparent that the customer may not fulfil their obligations; 

  c) The customer has been asked to provide security and fails to do so. 

10.2 Upon termination, all outstanding amounts become immediately due and payable. 

10.3 VanDerEng retains the right to claim damages.

 

Article 11 Cancellation 

11.1 Cancellation prior to execution results in a cancellation fee of 10% of the order value (including VAT), in addition to any further damages. 

11.2 If the customer refuses to accept goods that have already been purchased, the customer must reimburse all associated costs. 

11.3 If a product turns out to be unavailable, VanDerEng will inform the customer within 1 month. The customer may then cancel free of charge. 

11.4 Cancellations must be made in writing.

 

Article 12 Pricing and costs 

12.1 VanDerEng may adjust prices if the actual work deviates more than 10% from the original quotation. 

12.2 Price increases of more than 5% between quotation and execution may be passed on to the customer. 

12.3 Prices may be updated annually to reflect inflation. 

12.4 The customer will be notified in writing of any price increases and may choose to terminate the agreement as a result.

 

Article 13 Payment 

13.1 Payment is due within 30 days of the invoice date, unless otherwise agreed. 

13.2 VanDerEng may require advance payment. 

13.3 If advance payment has been agreed, work will not begin until payment has been received. 

13.4 Late payment constitutes default by operation of law; interest of 1.5% per month applies, plus statutory interest. 

13.5 In the event of insolvency, bankruptcy, or similar circumstances, all outstanding amounts become immediately due and payable.

 

Article 14 Collection costs 

If the customer is in default, all reasonable collection costs are for the customer's account, with a minimum of €350. Court and enforcement costs are also for the customer's account.

 

Article 15 Warranty 

15.1 VanDerEng warrants that products meet the agreed specifications and applicable legal requirements. 

15.2 Work is only covered by warranty if this has been agreed in writing. 

15.3 The warranty is limited to manufacturing defects, applies to deliveries within the EU, and covers replacement or repair. 

15.4 The warranty lapses if the customer makes alterations or uses the product in a manner other than intended. 

15.5 Discounted items are not covered by warranty. 

15.6 The warranty cannot be invoked if the customer has not fulfilled their own obligations.

 

Article 16 Liability and indemnification 

16.1 In the event of an attributable failure, VanDerEng's liability is limited to repair, replacement, or a credit note; no further right to compensation applies. 

16.2 VanDerEng is not liable for, among other things, printing errors, consequential damages, improper use, advisory damages, damages resulting from materials supplied by the customer, etc. 

16.3 VanDerEng is not liable for damages caused by hazardous substances it was not aware of. 

16.4 VanDerEng is not liable for damages resulting from incorrect information provided by the customer. 

16.5 The customer indemnifies VanDerEng against any third-party claims. 

16.6 Damage claims must be submitted in writing within 30 days. 

16.7 Limitations on liability do not apply in cases of intentional misconduct or gross negligence on the part of VanDerEng.

 

Article 17 Intellectual property 

17.1 VanDerEng retains all rights to designs, drawings, files, etc. 

17.2 The customer may not reproduce or distribute these without prior written permission; any breach will result in a fine of €5,000 plus damages. 

17.3 The customer indemnifies VanDerEng against any third-party intellectual property claims arising from materials supplied by the customer. 

17.4 VanDerEng may showcase its own products in promotional materials, unless a confidentiality agreement is in place.

 

Article 18 Retention of title / lien 

18.1 Delivered goods remain the property of VanDerEng until all outstanding obligations have been fulfilled. 

18.2 The customer may not pledge the goods or use them as a means of payment. 

18.3 The customer must insure the goods for their replacement value. 

18.4 The customer grants VanDerEng access to their premises to retrieve goods where necessary. 

18.5 If the goods are subject to seizure or third-party claims, the customer must notify VanDerEng immediately. 

18.6 VanDerEng may exercise a lien until the customer settles all outstanding amounts.

 

Article 19 Export 

19.1 Payment for export orders is made via a confirmed, irrevocable letter of credit, unless otherwise agreed in writing. 

19.2 The customer warrants that all required export licences and certificates are in place; if not, the customer is liable for any resulting damages.

 

Article 20 Confidentiality 

20.1 Both parties are obliged to keep confidential information strictly confidential. 

20.2 VanDerEng may reference the customer's logo/name, unless a confidentiality agreement is in place. 

20.3 If VanDerEng is legally required to disclose confidential information, no liability for damages arises.

 

Article 21 Translations 

21.1 These terms are available in Dutch and English. In the event of any discrepancy between the two versions, the Dutch version prevails.

 

Article 22 Governing law and disputes 

These terms are governed by Dutch law. In the event of a dispute, both parties will first seek to resolve the matter amicably. If no resolution is reached, disputes will be submitted to the competent court in the Netherlands.

 

Article 23 Amendments 

These terms may be amended. The most recent version is available on the website. Amendments do not apply to orders that have already been accepted.

 

Webshop Module — Article 24 Consumer purchases 

• In consumer purchases, Articles 2, 6 and 12.2 do not apply. 
   
• By way of deviation from Article 7, statutory consumer protection rules apply.
   
• By way of deviation from Article 13.4, only statutory interest applies.  
   
• By way of deviation from Article 22, the legally competent court has jurisdiction.  
   
• For webshop or distance sales, the customer has the right to cancel within 7 days, unless the product was manufactured to the customer's specifications. 

 

Data Protection Module 

• Statement on what personal data is collected, why, and how it is used (GDPR).
   
• Customer account registration: email address, password, first and last name are required.  
   
• Newsletter: opt-in required, with the option to unsubscribe at any time.  
   
• Use of cookies: analytical, social media, and advertising cookies are described, with consent obtained where legally required.  
   
• Cookies can be disabled via browser settings (though some website features may not function properly as a result).  
   
• Third parties (e.g. Google DoubleClick) use pseudonymous cookies and do not process personal data.  
   
• Retention periods and the use of collected data are described.  
   
• VanDerEng's contact details are provided for any questions or feedback regarding the privacy policy. 

 

Footer & Contact details 

• Our contact details: 
    Lijnbaan 45, 1969 ND Heemskerk 
    +31 (0)88 881 08 00 
    webshop@vandereng.nl 
    Chamber of Commerce: 34079434 
    VAT: NL0095.21.549.B01 
• Copyright © 2025 VanDerEng B.V. | All rights reserved |